Help Center

Frequently asked questions

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Refine your search in our FAQ page by category: Registration, Listings, Bookings, Payments, Support, or Technical Issues for targeted, quick assistance.

Travel Agent & Broker

You can access our inventory through our online platform, designed specifically for travel agents and brokers. After completing a simple registration process, you’ll gain instant access to our extensive collection of luxury accommodations, private jets, yachts, and exclusive experiences worldwide.

We provide dedicated support to all our travel agents and brokers, including access to a personal account manager, 24/7 customer service, marketing materials, and training resources to help you effectively sell our luxury travel products.

Once you’ve found the perfect luxury accommodation or experience for your client, you can book directly through our platform. We offer real-time availability and instant booking confirmation. Additionally, we provide all necessary details and documentation to ensure a smooth transaction and travel experience for your clients.

Yes, we allow you to add a mark up on the inventory that we provide in our database our platform. We also run incentive programs and special promotions to reward our top-performing agents and brokers. Detailed information about commissions and incentives is available in your account dashboard.

Absolutely. Our platform allows you to curate bespoke travel packages by combining different accommodations, experiences, and transportation options. We also offer customization services where our team can assist you in creating the perfect tailored travel experience for your clients.

Synxa stands out for our curated selection of the world’s finest luxury travel offerings, our commitment to personalized service for agents, brokers, and their clients, and our innovative technology that makes luxury travel booking seamless and efficient. Our goal is to empower you to deliver unparalleled travel experiences to your clients.

When booking through Synxa, you can rest assured your clients will receive VIP treatment at every stage of their journey. We work closely with our partners to ensure every detail is taken care of, from priority check-ins to exclusive experiences. You can also communicate any specific client requests directly through our platform.

Yes, we offer comprehensive training for all new travel agents and brokers. This includes video tutorials, and resource materials that cover how to use our platform, sell luxury travel products, and provide exceptional service to your clients.

We regularly update our platform with new luxury travel experiences and accommodations. Additionally, we send out a newsletter to our agents and brokers highlighting new offerings, special deals, and industry news. Make sure to subscribe to stay up-to-date.

Yes, our platform is designed to manage multiple client bookings efficiently. You can track all your bookings, view client preferences and history, and access reports and analytics to help manage your business effectively.

Business & Inventory Owner

Listing your property or experience on Synxa is straightforward. Simply register for an account on our platform, then follow the step-by-step process to add your listing. You’ll need to provide details about your offering, including descriptions, photos, pricing, and availability. Our team is always here to assist if you encounter any difficulties.

We are always looking to expand our collection with luxury accommodations, exclusive experiences, private jets, yachts, high-end car rentals, and unique tours. Our aim is to offer our clients diverse and exceptional travel options, so if your property or service aligns with luxury and exclusivity, we’d love to hear from you.

There are no upfront fees to list your property or experience with Synxa. We just charge a service percentage on each successful booking made through our platform. This structure ensures that our goals are aligned with yours — to secure bookings.

High-quality, professional photos and a detailed, enticing description are key. Highlight what makes your offering unique, such as exclusive amenities, unique experiences, or personalized services. We also recommend keeping your availability up to date and responding promptly to any inquiries.

Payments for bookings made through Synxa are processed securely and efficiently. You’ll receive payment shortly after the guest’s check-in date, ensuring a smooth cash flow for your business. All payment details and schedules will be clearly outlined in your agreement with us.

Yes, you have full control over your pricing. We encourage you to set prices that reflect the value and exclusivity of your offering while remaining competitive within the luxury market. Our team is available to provide pricing advice and market insights if needed.

Our cancellation policy is designed to be fair to both owners and clients. The policy for each booking will depend on the terms set by you at the time of listing. We handle all communications and transactions related to cancellations and refunds to ensure a smooth process for all parties involved.

We provide comprehensive support to all our partners, including marketing and exposure to our network of affluent travelers, 24/7 customer service assistance, and a personal account manager to help optimize your listings and increase bookings.

You can update your listing and availability anytime through your Synxa account dashboard. We encourage regular updates to ensure our clients receive the most accurate information and to maximize your booking potential.

Absolutely. Special promotions and discounts are great ways to attract more bookings, especially during low seasons or for last-minute availability. You can manage and publish your promotions directly through your account dashboard.